The demand for new types of offices will shift outside of urban areas and toward hybrid and coworking models and Class A Offices.

FM and HR (and other support functions) will either compete or collaborate in the workplace transformation. HR should be responsible for workplace strategy post-COVID-19, while FM could be responsible for delivering and shaping the workplace experience across workplace settings.

Remote working will enable greater diversity and inclusion efforts. Organizations need to be aware of and address the needs of workers from adversely affected minority communities suffering from lack of access to infrastructure, tools and spaces to work remotely.

A shift toward improving employee digital experience and technologies is expected, combined with an increasing investment in AI technologies in the workplace.

A significant investment in providing digital tools, equipment and training for remote workers is increasing the level of responsibility and accountability upon employers.

A call to change organizations’ and workers’ practices through more environmentally sustainable development is hoped rather than expected. It will need to be combined with investments in efficiency improvements post- COVID-19. It is debatable if this will occur.