Experts Assessment Home

The question on everyone’s mind is – what’s next?

The COVID-19 pandemic is transforming the ways we work – both temporarily and permanently.

What are the long-term consequences of the COVID-19 pandemic?

Is the office obsolete?

Working from home

The Experts’ Assessment is an in-depth analysis of the state of the workplace post-COVID-19. The International Facility Management Association (IFMA) used real-time Delphi methodology to:

Experts Assessment Survey

Survey 248 Subject Matter Experts (SMEs) from around the world

Experts Assessment answer 24 questions

Answer 24 questions to uncover 7 Key Messages, 6 Big Themes, 4 Big Challenges and 3 Big Questions

Give Facility Managers an expert’s guide for the New Ways of Working

What We Learned

The results point toward significant shifts in how organizations will operate in the future including: 

What we learned - complex adaptations

Complex adaptations within enterprises

What we learned - new ways to organize

New ways to organize and collaborate across departments

What we learned
New workplace departments to ensure workers’ innovation, productivity and health

Insights from the SMEs led us to what matters most as we move forward with New Ways of Working.

The Big Questions

Insights from the panel also raised several important questions the FM industry will need to address.

Big questions - who will lead?

Who should lead the “great transformation” to more dynamic and hybrid ways of working?

Big Questions - how to define the new model?

How do we define the new hybrid model emerging?

Big Questions - what is the role of facility management?

What is the emerging role of facility management?

Key Priorities for the FM Industry

The demand for new types of offices will shift outside of urban areas and toward hybrid and coworking models and Class A Offices.

FM and HR (and other support functions) will either compete or collaborate in the workplace transformation. HR should be responsible for workplace strategy post-COVID-19, while FM could be responsible for delivering and shaping the workplace experience across workplace settings.

Remote working will enable greater diversity and inclusion efforts. Organizations need to be aware of and address the needs of workers from adversely affected minority communities suffering from lack of access to infrastructure, tools and spaces to work remotely.

A shift toward improving employee digital experience and technologies is expected, combined with an increasing investment in AI technologies in the workplace.

A significant investment in providing digital tools, equipment and training for remote workers is increasing the level of responsibility and accountability upon employers.

A call to change organizations’ and workers’ practices through more environmentally sustainable development is hoped rather than expected. It will need to be combined with investments in efficiency improvements post- COVID-19. It is debatable if this will occur.

A shift toward improving employee digital experience and technologies is expected, combined with an increasing investment in AI technologies in the workplace.

A significant investment in providing digital tools, equipment and training for remote workers is increasing the level of responsibility and accountability upon employers.

A call to change organizations’ and workers’ practices through more environmentally sustainable development is hoped rather than expected. It will need to be combined with investments in efficiency improvements post-COVID-19. It is debatable if this will occur.

Executive Summary Cover

Prepare for the Future

Get the expert insights from industry-leading SMEs to understand the future of the workplace, post COVID-19.

IFMA members access this report for FREE. Nonmembers can purchase the report for US$199.
Join IFMA and save US$20 with the discount voucher EXPERTS2020.

Watch our Web Series

Join us on Youtube or Facebook as we gather facility Subject Matter Experts to review the findings of The Experts’ Assessment study during our Livestream Series.

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    We would also like to thank IFMA’s Communities of Practice for their assistance with the study.